Shipping

When will I get my order?

To help us run lean & mean, each piece of clothing is created at the time of order. Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location and shipping method.

Do you offer free shipping?

Standard shipping is free for orders over $49 and takes 3–4 business days within the US. Orders under $49 ship for a flat rate of $5.

Will I be charged customs for my order?

There are no customs charges for orders shipped within the United States.

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?

Check your shipping confirmation email for any mistakes in the delivery address and then get in touch with us at hello@hellarooted.com with your order number. If you did find a mistake in your delivery address, we can work with you on getting a replacement.

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at hello@hellarooted.com.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at hello@hellarooted.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!